How will the COVID-19 pandemic affect your business? What do the new government aid efforts mean for you? We're all asking the same questions, and details are changing almost every day. See below for an up-to-date list of resources we have compiled.*
*Information is rapidly changing, and we are publishing as much information as we can in real time. This web page is meant to help establish a foundation of basic understanding, please consult your attorney or accounting professional for more information.
We're compiling a list of upcoming and past webinars to help businesses understand the impact of COVID-19 relief efforts.
Given the uncertainty many companies face today, this webinar explores practical measures management teams should consider implementing. We will include an explanation of cash flow planning, real-world experiences and other proactive suggestions intended to help companies weather business challenges and position themselves to bounce back.
Upon completion of this program, participants will be able to:
Please note: Due to space limitations, registration will not guarantee live webcast attendance. All registrants will receive archive access. This webcast will not feature any phone or call-in option for audio.
In this webcast panelists will provide an overview on the latest financial reporting developments and disclosure issues related to the impacts of COVID-19. Join us for this discussion to help businesses respond to these uncertain times in order to keep going.
Due to overwhelming response, we're providing another webinar session of this broadcast on Friday, April 3, at 2 p.m. Central time. Click here to join.
In the wake of the COVID-19 pandemic’s spread, small businesses across the nation are bearing an especially heavy burden. In this week’s broadcast, we’ll discuss a variety of relief measures that businesses should be aware of to help navigate these uncertain waters, including U.S. Small Business Administration (SBA) loans, payroll tax credits and other general business planning opportunities.
Upon completion of this program, participants will be able to:
Please Note: Due to space limitations, registration will not guarantee live webcast attendance. All registrants will receive archive access. This webcast will not feature any phone or call-in option for audio.
A rapid scan to identify and triage opportunities for cost takeout in your operations includes a cost benchmark, spend analysis, automation viability test and value leakage determination. These will produce an immediate opportunity heat map with quick hits and immediate results.
Join us for a webinar as our panel of ISG leaders explain how to boost your organization’s resilience through the crisis. We'll discuss how to:
To listen to recording use the "Register Here" link below:
Register to listen to the recorded webcast.
HR pros share answers to the top 10 COVID-19 related questions they have received from our Asure's HR clients.
This webinar will walk business owners and employers through the Coronavirus Aid, Relief, and Economic Security (CARES) Act stimulus bill, which will provide small business grants, forgivable loans, and tax relief. CLICK HERE TO WATCH
In response to the COVID-19 situation, the Families First Coronavirus Response Act (the Act) was passed. The act provides support to individuals and small businesses affected by COVID-19.
If you have fewer than 500 employees, you'll have access to three new provisions to help your business and your employees during this time. The law goes into effect on April 1, 2020 and expires on December 31, 2020. If you have fewer than 50 employees, you may be able to get a waiver exempting your business from these new requirements
Provide National Paid Sick Leave to your employees due to COVID-19
National Paid Sick Leave allows your employees to get paid sick leave for either of these two reasons:
They’re sick and quarantined from COVID-19
They’re taking care of a family member who is sick or impacted with COVID-19
When a full-time employee is impacted or sick from COVID-19 and quarantined, they can receive up to 80 hours of paid sick leave at 100% of pay over a two-week period up to a maximum of $511 per day ($5,110 in total for the two week period). Part-time employees can receive an average amount of hours they’d work over a two-week period
When a full-time or part-time employee needs to take care of someone who is sick or impacted with COVID-19, they can receive up to 80 hours of paid sick leave at 2/3 of the employee's average rate of pay, up to $200 per day ($2,000 in total for the two week period).
This provision applies regardless of length of employment and takes effect no later than 15 days after March 18, 2020.
As the COVID-19 situation continues to evolve, the stipulations for taking paid leave may change. If the employee is experiencing any other substantially similar condition specified by the Secretary of Health and Human Services, in consultation with the Secretary of the Treasury and the Secretary of Labor, they use the paid leave.
Provide employees with public health emergency leave under the FMLA (Emergency Family and Medical Leave Expansion Act - EFMLEA)
Although the Family and Medical Leave Act traditionally has required employers to provide unpaid leave for qualifying circumstances, the Coronavirus Response Act amended the FMLA to add a paid-leave requirement related to COVID-19. This requirement is in place through December 31, 2020.
After 10 days of unpaid leave, a period of paid leave would follow for employees who need to care for children younger than 18 whose school or child-care facility is closed because of the virus or whose child-care provider is unavailable because of the outbreak and the employee is unable to work or telework. This leave provision is available to all employees who have worked for you for at least 30 days regardless of number of hours worked. Employees can elect to use another form of leave to cover the first 10 days of unpaid leave, including the new National Paid Sick leave, but are not required to do so. The paid leave amount is calculated based on an amount not less than two-thirds of an employee's regular rate of pay and the number of hours the employee would otherwise be normally scheduled to work, not to exceed $200 per day and $10,000 in the aggregate (maximum of 10 weeks).
Use a Federal tax credit to pay for the cost of providing leave to your employees. Once the law goes into effect, you can apply for these tax credits when you run payroll. By entering the paid sick and leave information into your payroll system, you’ll be able to immediately apply 100 percent of the qualified leave wages to reduce and/or receive a refund of your Federal Payroll Tax liability amount due. This includes any health care premiums you pay on behalf of your employees.
The Act also provides for similar credits for self-employed individuals. The qualified sick leave and/or family leave is equal to the number of days during the taxable year that the self-employed individual cannot perform services for which that individual would have been entitled to leave if an employee, multiplied by the lesser of:
Multiple grants and loans are now available to businesses under the new CARES Act. (Source: Senate Small Business Owner's Guide)
PAYCHECK PROTECTION PROGRAM (PPP) INFORMATION SHEET:
The Paycheck Protection Program (“PPP”) authorizes up to $349 billion in forgivable loans to
small businesses to pay their employees during the COVID-19 crisis. All loan terms will be the
same for everyone.
The loan amounts will be forgiven as long as:
The loan proceeds are used to cover payroll costs, and most mortgage interest, rent, and
utility costs over the 8 week period after the loan is made; and
Employee and compensation levels are maintained.
Payroll costs are capped at $100,000 on an annualized basis for each employee. Due to likely
high subscription, it is anticipated that not more than 25% of the forgiven amount may be for
Loan payments will be deferred for 6 months.
When can I apply?
Starting April 3, 2020, small businesses and sole proprietorships can apply for and
receive loans to cover their payroll and other certain expenses through existing SBA
Starting April 10, 2020, independent contractors and self-employed individuals can
apply for and receive loans to cover their payroll and other certain expenses through
existing SBA lenders.
Other regulated lenders will be available to make these loans as soon as they are
approved and enrolled in the program.
Where can I apply? You can apply through any existing SBA lender or through any federally
insured depository institution, federally insured credit union, and Farm Credit System institution
that is participating. Other regulated lenders will be available to make these loans once they are
approved and enrolled in the program. You should consult with your local lender as to whether it
is participating. Visit www.sba.gov for a list of SBA lenders.
Who can apply? All businesses – including nonprofits, veterans organizations, Tribal business
concerns, sole proprietorships, self-employed individuals, and independent contractors – with
500 or fewer employees can apply. Businesses in certain industries can have more than 500
employees if they meet applicable SBA employee-based size standards for those industries
For this program, the SBA’s affiliation standards are waived for small businesses (1) in the hotel
and food services industries (click HERE for NAICS code 72 to confirm); or (2) that are
franchises in the SBA’s Franchise Directory (click HERE to check); or (3) that receive financial
assistance from small business investment companies licensed by the SBA. Additional guidance
may be released as appropriate.
What do I need to apply? You will need to complete the Paycheck Protection Program loan
application and submit the application with the required documentation to an approved lender
that is available to process your application by June 30, 2020. Click HERE for the application.
What other documents will I need to include in my application? You will need to provide
your lender with payroll documentation.
Do I need to first look for other funds before applying to this program? No. We are waiving
the usual SBA requirement that you try to obtain some or all of the loan funds from other sources
(i.e., we are waiving the Credit Elsewhere requirement).
How long will this program last? Although the program is open until June 30, 2020, we
encourage you to apply as quickly as you can because there is a funding cap and lenders need
time to process your loan.
How many loans can I take out under this program? Only one.
What can I use these loans for? You should use the proceeds from these loans on your:
Payroll costs, including benefits;
Interest on mortgage obligations, incurred before February 15, 2020;
Rent, under lease agreements in force before February 15, 2020; and
Utilities, for which service began before February 15, 2020.
What counts as payroll costs? Payroll costs include:
Salary, wages, commissions, or tips (capped at $100,000 on an annualized basis for each
Employee benefits including costs for vacation, parental, family, medical, or sick leave;
allowance for separation or dismissal; payments required for the provisions of group
health care benefits including insurance premiums; and payment of any retirement
State and local taxes assessed on compensation; and
For a sole proprietor or independent contractor: wages, commissions, income, or net
earnings from self-employment, capped at $100,000 on an annualized basis for each
How large can my loan be? Loans can be for up to two months of your average monthly
payroll costs from the last year plus an additional 25% of that amount. That amount is subject to
a $10 million cap. If you are a seasonal or new business, you will use different applicable time
periods for your calculation. Payroll costs will be capped at $100,000 annualized for each
How much of my loan will be forgiven? You will owe money when your loan is due if you use
the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities
payments over the 8 weeks after getting the loan. Due to likely high subscription, it is anticipated
that not more than 25% of the forgiven amount may be for non-payroll costs.
You will also owe money if you do not maintain your staff and payroll.
Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time
Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and
wages by more than 25% for any employee that made less than $100,000 annualized in
Re-Hiring: You have until June 30, 2020 to restore your full-time employment and
salary levels for any changes made between February 15, 2020 and April 26, 2020.
How can I request loan forgiveness? You can submit a request to the lender that is servicing
the loan. The request will include documents that verify the number of full-time equivalent
employees and pay rates, as well as the payments on eligible mortgage, lease, and utility
obligations. You must certify that the documents are true and that you used the forgiveness
amount to keep employees and make eligible mortgage interest, rent, and utility payments. The
lender must make a decision on the forgiveness within 60 days.
What is my interest rate? 0.50% fixed rate.
When do I need to start paying interest on my loan? All payments are deferred for 6 months;
however, interest will continue to accrue over this period.
When is my loan due? In 2 years.
Can I pay my loan earlier than 2 years? Yes. There are no prepayment penalties or fees.
Do I need to pledge any collateral for these loans? No. No collateral is required.
Do I need to personally guarantee this loan? No. There is no personal guarantee requirement.
***However, if the proceeds are used for fraudulent purposes, the U.S. government will pursue
criminal charges against you.***
What do I need to certify? As part of your application, you need to certify in good faith that:
Current economic uncertainty makes the loan necessary to support your ongoing
The funds will be used to retain workers and maintain payroll or to make mortgage,
lease, and utility payments.
You have not and will not receive another loan under this program.
You will provide to the lender documentation that verifies the number of full-time
equivalent employees on payroll and the dollar amounts of payroll costs, covered
mortgage interest payments, covered rent payments, and covered utilities for the eight
weeks after getting this loan.
Loan forgiveness will be provided for the sum of documented payroll costs, covered
mortgage interest payments, covered rent payments, and covered utilities. Due to likely
high subscription, it is anticipated that not more than 25% of the forgiven amount may
be for non-payroll costs.
All the information you provided in your application and in all supporting documents
and forms is true and accurate. Knowingly making a false statement to get a loan under
this program is punishable by law.
You acknowledge that the lender will calculate the eligible loan amount using the tax
documents you submitted. You affirm that the tax documents are identical to those you
submitted to the IRS. And you also understand, acknowledge, and agree that the lender
can share the tax information with the SBA’s authorized representatives, including
authorized representatives of the SBA Office of Inspector General, for the purpose of
compliance with SBA Loan Program Requirements and all SBA reviews.
The program would provide cash-flow assistance through 100 percent federally guaranteed loans to employers who maintain their payroll during this emergency. If employers maintain their payroll, the loans would be forgiven, which would help workers remain employed, as well as help affected small businesses and our economy snap-back quicker after the crisis. PPP has a host of attractive features, such as forgiveness of up to 8 weeks of payroll based on employee retention and salary levels, no SBA fees, and at least six months of deferral with maximum deferrals of up to a year.
This program will provide immediate relief to small businesses with non-disaster SBA loans, in particular 7(a), 504, and microloans. Under it, SBA will cover all loan payments on these SBA loans, including principal, interest, and fees, for six months. This relief will also be available to new borrowers who take out loans within six months of the President signing the bill into law.
These grants provide an emergency advance of up to $10,000 to small businesses and private non-profits harmed by COVID-19 within three days of applying for an SBA Economic Injury Disaster Loan (EIDL). To access the advance, you first apply for an EIDL and then request the advance. The advance does not need to be repaid under any circumstance, and may be used to keep employees on payroll, to pay for sick leave, meet increased production costs due to supply chain disruptions, or pay business obligations, including debts, rent and mortgage payments.
Various measures under the new CARES Act are designed to provide tax relief to both businesses. (Source: Wolters-Kluwer COVID-19 Tax Briefings)
The CARES Act would grant eligible employers a credit against employment taxes equal to 50 percent of qualified wages paid to employees who are not working due to the employer’s full or partial cessation of business or a significant decline in gross receipts. The credit is available to be claimed on a quarterly basis, but the amount of wages, including health benefits, for which the credit can be claimed is limited to $10,000 in aggregate per employee for all quarters. The provision contains several requirements defining qualified wages, qualified employees, and qualified employers. The credit applies to wages paid after March 12, 2020, and before January 1, 2021.
COMMENT: This is very similar to the paid leave credits granted to employers under the Families First Coronavirus Response Act signed into law on March 18, 2020, with some changes to the requirements. Most significantly, neither the employee nor the employer have to be directly impacted by infection.
COMMENT: This is also similar to the employee retention credits Congress provides after major disasters, but with different requirements and limitations.
- In order to free up employers’ cash flow and retain employees during times of quarantine or shutdown, the CARES Act defers the payment of payroll taxes. Payroll taxes due from the period beginning on the date the CARES Act is signed into law and ending on December 31, 2020, are deferred. The entirety of payroll taxes incurred by employers, and 50 percent of payroll taxes incurred by self-employed persons qualify for the deferral. Half of the deferred payroll taxes are due on December 31, 2021, with the remainder due on December 31, 2022.
The bill allows for a five-year carryback of net operating losses (NOLs) arising in 2018, 2019, or 2020 by a business. Businesses will be able to amend or modify tax returns for tax years dating back to 2013 in order to take advantage of the carryback. Under current law, only farming NOLs are allowed to be carried back, and the carryback is limited to two years.
COMMENT: The Tax Cuts and Jobs Act (TCJA) eliminated the carryback of NOLs for tax years ending after 2017 and allowed for the indefinite carry forward for NOLs. Prior to the TCJA, an NOL could be carried back two years, with longer carryback periods for NOLs arising from a casualty or declared disaster or farming losses.
The bill also eliminates loss limitation rules applicable to sole proprietors and passthrough entities to allow them to take advantage of the NOL carryback.
Additionally, the bill allows for NOLs arising before January 1, 2021, to fully offset income. Under current law, NOLs are limited to 80 percent of taxable income.
The TCJA eliminated the alternative minimum tax for corporations for tax years after 2017, but allowed corporations to claim a refundable portion of any unused minimum tax credits through 2021. The amount of the refundable credit is limited to 50 percent of any excess minimum tax in 2018 through 2020, before being fully refundable in 2021. The amount of the refundable credit is limited to 50 percent of any excess minimum tax in 2018 through 2020, before being fully refundable in 2021. The bill accelerates the year for which a fully refundable credit can be claimed to 2019, and allows corporations to elect to claim the fully refundable minimum tax credits in 2018.
The TCJA limited the amount of allowable deductions for business interest (regardless of the type of entity) for tax years beginning after 2017. The limitation is generally the amount of business interest income for the year plus 30 percent of the taxpayer’s adjusted taxable income for the year. The limitation does not apply to taxpayers with aver-age annual gross receipts for the prior three year below an inflation-adjusted amount. For 2020, this amount is $26 million or less. The bill increases the limitation amount to 50 percent of the taxpayer’s adjusted taxable income for 2019 and 2020. In calculating the limitation for 2020, the taxpayer may elect to use adjusted taxable income for 2019.
COMMENT: The option to use 2019 adjusted taxable income in calculating the limitation is meant to counteract the likelihood that incomes will not be higher in 2020 because of the economic environment, whereas 2019 was generally a very high revenue year for businesses.
When Congress drafted the TCJA, it allowed for 100-percent bonus depreciation rules to apply to all MACRS property with a recovery period of 20 years or less. Before TCJA, qualified improvement property was depreciated as 39-year residential real property, unless it separately qualified as 15-year qualified leasehold improvement property, 15-year retail improvement property, or 15-year restaurant property. Congress eliminated the three separate categories of 15-year improvement properties with the intention of making all qualified improvement property 15-year property. However, it failed to do so, and as a result, qualified improvement property is depreciated as 39-year property and not qualified for bonus depreciation.
COMMENT: This is known in tax circles as the “retail glitch.” A technical amendment has long been promised and had been included in early drafts of several pieces of legislation since the TCJA became
law in December 2017. However, it never made it into the final version of any piece of significant legislation voted on by either chamber of Congress.
The CARES Act corrects this Congressional oversight by defining qualified improvement property as 15-year property, thus allowing 100 percent of improvements to be deducted in the year incurred. The change is made as if included in the TCJA and, thus, is effective for property acquired and placed in service after September 27, 2017.
IMPACT: The closures and quarantines related to the coronavirus/COVID-19 pandemic have been especially hard on small businesses, which includes restaurants and local retail stores. This technical correction allows any expenses incurred by owners to make improvements to the physical premises related to these businesses to be accelerated into the 2017 or 2018 tax year on an amended return or the 2019 tax year on a return due July 15, 2020.
The bill also provides a temporary exception from alcohol excise taxes for alcohol for use in or contained in hand sanitizer produced or directed by the Food and Drug Administration related to the pandemic. The bill also suspends excise taxes on aviation and kerosene used in aviation fuel. The exception and suspensions are applicable to 2020 only.
The CARES Act is a massive bill, the majority of which does not have a tax impact. However, some smaller, but no less significant, provisions impacting federal tax are sprinkled outside of the tax-related division of the bill. These provisions include: The exclusion from tax of any forgiven small business loans, mortgage obligations, or other loan obligations forgiven by the lender during the applicable period; A safe harbor from the definition of a high deductible health plan permitting telehealth services to be included, even though such services do not carry a deductible; The inclusion of over-the-counter menstrual products as qualified medical expenses for purposes of distributions from health savings accounts and health flexible spending arrangements; Pension funding relief for failures to meet contribution requirements to defined contribution plans during 2020; Allowing certain charitable employers whose primary exempt purpose is providing services to mothers and children to use small employer charity pension plan rules.
The Internal Revenue Service is offering assistance to individuals and businesses through deadline extensions and other relief programs.
Health plans that otherwise qualify as HDHPs will not lose that status merely because they cover the cost of testing for or treatment of COVID-19 before plan deductibles have been met. The IRS also noted that, as in the past, any vaccination costs continue to count as preventive care and can be paid for by an HDHP. See Details at IRS Pub 2020-15.
Any person with a Federal income tax payment or a Federal income tax return due April 15,2020, is affected by the COVID-19 emergency for purposes of the relief. The term person includes an individual, a trust, estate, partnership, association, company or corporation
The due date for filing Federal income tax returns and making Federal income tax payments due April 15, 2020, is automatically postponed to July 15, 2020.
You do not have to file Forms 4868 or 7004.
There is no limitation on the amount of the payment that may be postponed.
The relief is available solely with respect to Federal income tax payments (including payments of tax on self-employment income) and Federal income tax returns due on April 15, 2020 for the 2019 tax year.
The relief also extends to Federal estimated income tax payments (including payments of tax on self-employment income) due on April 15, 2020, for the 2020 taxable year.
The period beginning on April 15, 2020, and ending on July 15, 2020, will be disregarded in the calculation of any interest, penalty, or addition to tax for failure to file the Federal income tax returns or to pay the Federal income taxes postponed by this notice.
Interest, penalties, and additions to tax with respect to such postponed Federal income tax filings and payments will begin to accrue on July 16, 2020.
NOTE: Many states have also postponed their April 15th filing deadlines as well. Please check your state’s website for further information.
Several loans are now available for small businesses through the SBA.
Small business owners in all U.S. states and territories are currently eligible to apply for a low-interest loan due to Coronavirus (COVID-19). The SBA will work directly with state Governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the Coronavirus (COVID-19). The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.
Allows small businesses who currently have a business relationship with an SBA Express Lender to access up to $25,000 with less paperwork. These loans can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing and can be a term loans or used to bridge the gap while applying for a direct SBA Economic Injury Disaster loan. If a small business has an urgent need for cash while waiting for decision and disbursement on Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.
The State of Texas is offering relief and extended deadlines for certain payments. Important updates to unemployment benefits are also under development.
Existing Payment Plans - The Comptroller’s office recognizes that many taxpayers face serious hardships because of steps businesses and Texans have taken, on their own or at the instruction of state or local governments, to lessen the spread of the coronavirus (COVID-19). To help these taxpayers avoid default on existing payment plan agreements, the Comptroller’s office will consider, on a case-by-case basis, postponement on the deadlines to remit payments to the Comptroller’s office.
Postponement will only apply to payment plan agreements currently in effect. The potential postponements will not extend or delay a taxpayer’s due dates for remitting or reporting tax collected by taxpayers on behalf of state and local governments. It also will not apply to resolution agreements that specify a deadline to make a single lump sum payment of the entire liability.
The total amount due under the payment plan agreement will not be reduced. After the expiration of the postponement period, all payment deadlines will resume on the next periodic payment deadline as provided in the payment plan agreement. Postponed payments will be added to end of the term of the agreement.
To learn more about payment postponement and to determine if you qualify, please contact the Comptroller’s Enforcement Division at 1-800-252-8880. Source: https://comptroller.texas.gov/
Unemployment Eligibility Scenarios (Source: https://www.twc.texas.gov/news/covid-19) - The following possible scenarios show how the pandemic may affect business operations and unemployment benefit eligibility.
Liable employers must continue to report employee wages and pay unemployment taxes. When an individual submits a claim naming your company as the last employer, TWC sends you a Notice of Application for Unemployment Benefits. When you respond to this notice, be sure to include information if your business was impacted by COVID-19. Respond online using our Insurance Employer Response portal: https://apps.twc.state.tx.us/EMPRESP/security/logon.jsp.
When former employees are eligible for unemployment benefits, TWC will continue sending Notices of Maximum Potential Chargeback to affected employers and continue billing reimbursing employers for benefits paid. The Texas Workforce Commission (TWC) is working with federal, state and local government officials and agencies to help manage the Coronavirus (COVID-19) pandemic. On Friday, March 13, 2020, Governor Greg Abbott declared a disaster relating to the pandemic. Therefore, employer tax accounts may be protected from chargeback.
Make sure to communicate your attendance policy to your staff. Consider creating a flexible plan to manage any need to change sick leave policy to cover staffing during the pandemic and to handle attendance issues. Investigate whether your employees can work remotely and avoid holding meetings in close quarters.
Relief efforts are developing on a daily basis. The following updates include programs currently under consideration.
President Trump said Sunday that he would push to restore the ability for corporations to deduct the full cost of meals and entertainment from their taxes as the restaurant industry suffers during the coronavirus pandemic.
Trump said Sunday afternoon that he would ask Treasury Secretary Steven Mnuchin and Labor Secretary Eugene Scalia to look into reversing a provision of the 2017 tax-cut law that could incentivize corporations to spend more money on restaurant meals.
The 2017 Republican tax overhaul signed by Trump revoked a provision that allowed corporations to deduct “any expenses related to activities generally considered entertainment, amusement or recreation” from their annual taxes.
Corporations are currently allowed to deduct 50 percent of the cost of meals including employees and current or potential customers or clients so long as the meals “are are not considered lavish or extravagant,” according to 2018 guidance from the IRS
Changing the U.S. tax code would likely require an act of Congress, and it’s unclear whether the idea would have enough support from lawmakers or industry to make it into law.
(Source: The Hill - Sylvan Lane)
The City of Austin is providing relief and solutions for residential and commercial utilities customers.
Immediate assistance is available to all our customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills:
“As a municipally-owned utility, we are here to respond in times of need and support our customers who are experiencing difficulty paying their bills,” said Jackie Sargent, Austin Energy General Manager. “We put a process in place to prevent service disconnections and make it easy to get help with utility bills during this difficult time.”
Residential and commercial customers can contact the Customer Care Contact Center at 512-494-9400 with any questions. We encourage customers to stay current on their bill or to work with utility personnel on payment plans. Payments can still be made in-person at walk-in payment locations, but customers are encouraged to use alternative options to make payments, including mailing a check, paying by phone or paying online at www.coautilities.com.
Let us know if you're open to helping out other businesses in Austin and we'll post your company here!
We have several finance and accounting consultants on the sidelines willing to donate their time and help however they can ... SBA loan assistance, evaluating potential federal relief, cash flow forecasting, or just cleaning things up so you have some visibility. Contact us to learn more about options and eligibility.